FAQ
COMPLETE FAQ – ORNEYA GLOW®
1. Products & Use
1.1 How long do DIY and Press-On Lashes extensions last? Between 7 and 10 days, depending on maintenance and application.
1.2 Can I get my lashes wet? Yes, after 24 hours. Avoid oily products that can dissolve the glue.
1.3 How do I gently remove my extensions? Apply the Remover provided or a two-phase makeup remover oil and leave for a few seconds before gently removing using a cotton pad or applicator.
1.4 Can I reuse my extensions?
• Press-On Lashes are not reusable.
• DIY extensions can be reused up to 4 times, if properly maintained and cleaned after each removal.
1.5 Can I apply mascara to my extensions ? No, applying mascara can weigh down the extensions and make them more difficult to remove.
1.6 How do I prevent my extensions from peeling off too quickly? Make sure your lashes are clean, dry and free of makeup residue before application. Gently press each cluster with tweezers after application for better fixation.
1.7 What should I do if my eyelashes bother me after application?
If you feel any discomfort, check that the clusters are not stuck to the mucosa. If necessary, remove and reposition them correctly.
1.8 Can I sleep with my extensions? Yes, but it is recommended to sleep on your back or side to avoid excessive friction which could reduce the hold.
1.9 What is the difference between Press-On Lashes and DIY extensions?
• Press-On Lashes are a quick fix for instant effect and are not reusable.
• DIY extensions are designed for long-lasting wear and can be reused if properly maintained.
1.10 My extension has come off, what should I do?
If a cluster comes loose, apply a thin layer of glue and reposition it, pressing with the pliers to ensure a good hold.
1.11 Does it damage the lashes? Orneya Glow® extensions do not damage natural lashes when applied and removed correctly following the recommendations.
It is essential to use the Remover or bi-phase makeup remover oil for gentle removal and to avoid pulling on the eyelashes in order to preserve their health.
Note: When removing, if you notice lashes falling out, this is often a natural cycle of eyelash renewal. These are lashes that would have fallen out naturally, even without extensions.
Perfect application : Always work on clean and dry lashes, apply the glue in a thin layer and gently press each cluster with the tweezers for optimal hold.
3. Security & Compliance
3.1 Do Orneya Glow® products comply with European standards?
Yes, all our products are laboratory tested and declared to the CPNP (Cosmetic Products Notification Portal), guaranteeing their safety and compliance with European standards.
3.2 Is there a risk for my natural lashes? No, our formulas are gentle and designed to preserve the health of natural lashes.
By following the application and removal instructions, your natural lashes remain intact.
4. Orders & Payments
4.1 What payment methods are accepted?
We accept:
• Bank card (Stripe)
• PayPal
• Payment in installments with Alma and Klarna (coming soon)
4.2 How do I track my order? As soon as it is shipped, a tracking number is sent by email. You can track your order directly on the carrier's website.
5. Delivery & Returns
5.1 What are the delivery times?
• France: 3 to 7 working days
• Europe: 5 to 10 working days
• International: 7 to 15 working days
Orders are shipped within 24 to 48 hours after validation.
5.2 Do you accept returns?
For hygiene and safety reasons, we do not accept returns on opened or used products.
However, in the event of a defective product or order error, contact our customer service within 48 hours of receipt.
5.3 What should I do if my package is lost or damaged? If your package is lost or arrives damaged, contact us with photos and your order number. We will open an investigation with the carrier.
6. Join us & Share your experience
Love your Orneya Glow® extensions? Share your look with us.
• Post your photo with the hashtag #OrneyaGlow
• Follow us on Instagram & TikTok (@OrneyaGlow)
• Need help? Contact us at support-orneyaglow@hotmail.com
Thank you for choosing Orneya Glow®.