Shipping Policy – Orneya Glow®
Shipping Policy – Orneya Glow®
1. Delivery areas
Orneya Glow® ensures delivery in mainland France, Europe and internationally.
2. Delivery times
• Metropolitan France: 3 to 7 working days
• Europe: 5 to 10 working days
• International: 7 to 15 working days
These times are indicative and may vary depending on busy periods and carriers.
3. Delivery costs
Shipping costs are calculated at checkout based on order weight and destination.
Free shipping offers are available depending on purchase amount and current promotional offers.
4. Order tracking
Once the order is shipped, a tracking number is sent by email.
Tracking can be done directly on the website of the carrier concerned.
5. Liability for delay or loss
• Orneya Glow® cannot be held responsible for delays due to carriers.
• In the event of a lost or undelivered package, an investigation will be opened with the carrier.
• If the package is declared lost by the carrier, a refund or resend will be offered.
6. Incorrect or unclaimed address
• If an order is returned to sender due to incorrect address or non-claim, the reshipping costs will be the responsibility of the customer.
• No refunds will be made for unclaimed packages after the carrier's deadline.
7. Receipt and verification of the package
• Upon receipt of the package, the customer must check the condition of the package before signing for delivery.
• In case of damaged package, it is recommended to take photos and refuse delivery so that we can open a file with the carrier.